Ad Disclaimer

Citizens Access CD Review

How does your bank stack up?

  • Financial Rates: 5.0 Star Icon
  • Customer Service: 3.0 Star Icon
  • Variety of Terms: 5.0 Star Icon
  • Opening Required Amount: 3.0 Star Icon


  • Competitive interest rates on CDs
  • CD Rate Pledge guarantee
  • Good variety of CD terms offered
  • Encourages CD laddering


  • High opening required amounts
  • Limited ways to fund your CD
  • Customer service sets up maturity plan
  • Only two ways to receive CD interest

What You Need to Know

Citizens Access CDs offer competitive interest rates. The rates are much higher than typical bank rates. Each of the CD terms offers interest rates competitive with other online CDs. The interest rates are not tiered. Any balance above $5,000 earns the most competitive interest rate offered.

Each Citizens Access CD comes with the CD Pledge Rate guarantee. Once you fund your CD, Citizens Access watches interest rates for ten days. The Rate Pledge guarantees you lock in the highest interest rate during that time. Once you lock in the highest interest rate, the rate stays the same for the entire term.

Citizens Access offers a good variety of CD terms. Those terms range from a six-month term to a five-year term. In all, Citizens Access offers seven CD term lengths.

Citizens Access encourages CD laddering. This means dividing up your investment between different term CDs. Dividing up your money can earn more interest. You can invest your money into short-term or long-term CDs. The Citizens Access website offers tools to help you understand CD laddering better.

The Citizens Access CDs have high opening required amounts. Each of the CD terms require $5,000 to open. The savings account also requires $5,000 to open.

There are limited ways to open and fund Citizens Access CDs. You cannot deposit cash or make a wire transfer into the CD. You can link an external bank account or deposit a check to fund the account. Make changes to the account during the 10-day grace period or once the CD reaches maturity.

To set up a maturity plan for your Citizens Access CD you need to call customer service. They can help you figure out what happens to your CD once it reaches maturity. Customer service has set hours they are available. Find the hours listed below.

Citizens Access offers two ways for customers to receive the interest earned on their CDs. You can choose to have the money added to the CD principal or transfer the money to another account. Those are the only two options for how to receive the interest earned.

Cool Things

Financial Tools

Citizens Access offers financial tools to help customers. See what competitive interest rates can do for your money with these tools. See how to build a CD ladder and how much interest you earn through the savings account. You can also see a CD rate comparison chart. These tools can help ensure you open the right account for your financial needs.


Citizens Access is an entirely online account. They are an online division of Citizens Bank, which has been around for over 190 years. Citizens Bank has over $150 billion in assets.

Citizens Access offers online CDs and a savings account. These accounts are for personal deposits. They offer CDs terms ranging from six-months to five-years.

Frequently Asked Questions

Is Citizens Access FDIC insured?

Yes. Citizens Access is FDIC insured. The FDIC is an agency of the United States government that protects funds deposited in banks, up to $250,000 per customer, per bank. The money deposited in FDIC insured banks means money is backed by the full faith and credit of the United States government.

How many different terms does Citizens Access offer?

They offer seven CD terms. Those terms range from six months to five years. Each of the CD terms is FDIC insured.

What is the required amount to open a CD with Citizens Access?

Each Citizens Access CD term requires $5,000 to open.

How do I deposit money into Citizens Access CDs?

You can fund the account by linking your Citizens Access account to an external account. Once you link the accounts, you can make electronic transfers. You can also mail a check to Citizens Access.

How do I access my money?

The easiest way is to link your Citizens Access CD to an external bank account. Once you link the accounts, you can transfer money electronically. Only transfer between the linked accounts during the grace period or once the CD reaches maturity. If you do not link the accounts, you can call customer service and request a check.

Do I have to open other Citizens Access accounts before I can open a CD?

No. You can open just a CD with Citizens Access.

Do Citizens Access CDs offer competitive interest rates?

Yes. Each of the CD terms offer competitive interest rates. Their rates are some of the leading rates for online CDs. Citizens Access interest rates are much higher than typical bank CD rates.

Can I choose how to receive my interest payments from Citizens Access CDs?

Interest is compounded daily and paid monthly. You can credit the interest to the CD principal or transfer the money to another account.

What percentage am I charged if I withdraw money before the maturity date?

For CD terms 12-months or less the fee is 90 days of interest. If the CD term is longer than 12 months, the fee is 180 days of interest.

How do I make changes during the grace period?

To make changes to your CD, set up a maturity plan. To set up the plan call customer service. You can set up a plan before the CD reaches maturity.

How will I know my Citizens Access CD is nearing maturity?

Contact customer service to set up a CD maturity plan.

How long is the grace period between renewal?

The grace period is ten days.

Are Citizens Access CD rates guaranteed for the entire term?

Yes. Citizens Access CDs have fixed interest rates. You can lock in the highest rate offered during the ten days after you fund your account. Once you lock in the rate, it will remain the same for the term.

Does Citizens Access offer mobile banking?

Mobile banking is currently not available. You can access your accounts online through their website.

Is Citizens Access a good bank?

The interest rates for each CD term is competitive with other online CDs. They offer a good variety of CD terms. The opening required amount to open each CD is $5,000.

Is Citizens Access secure online?

They offer security measures that comply with federal laws. Citizens Access encrypts information with Secure Sockets Layering. They offer fraud monitoring 24/7. Customer service can freeze your account if you suspect fraud.

What is the shortest Citizens Access CD term offered?

The shortest term is a six-month CD.

What is the longest Citizens Access CD term offered?

The longest CD available is a five-year term.

Does Citizens Access offer accounts other than CDs?

Yes. Citizens Access also offers a savings account. Both the CDs and the savings account are for personal deposits only.

Can I use Citizens Access CDs for my business accounts?

No. The Citizens Access CDs and savings accounts are only for personal deposit accounts.

How do I reach customer service?

By phone or through a secure message by logging onto your account online. Their customer service has specific hours. They are open Monday-Friday from 8 a.m. to 10 p.m. ET. Saturday, they open from 9 a.m. to 3 p.m. ET, and Sunday from 10 a.m. to 3 p.m. ET. If you send a message, you should hear back within 24 to 48 business hours.

Bank Contact Information

P.O Box 6801
Carol Stream, IL 60197-6801

CDAccount works to have the most up-to-date information on our website. The listings that appear on our pages are from companies from which this website may receive compensation, which may impact how, where and in what order products appear. Even so, we work hard to review banks fairly and pass the information onto you, the consumer. Please be aware that we cannot guarantee bank services and promotional offers. If you find a mistake, please contact us.

Favorite Rates