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Comenity Direct CD Review

How does your bank stack up?

  • Financial Rates: 5.0 Star Icon
  • Customer Service: 2.5 Star Icon
  • Variety of Terms: 4.0 Star Icon
  • Opening Required Amount: 3.0 Star Icon


  • Competitive interest rates on all CDs
  • Encourages CD laddering
  • Low opening required amounts
  • Can open all CDs online


  • Opening amount requires one sum
  • Limited CD terms available
  • No interest rate guarantee
  • Customer service not open 24/7

What You Need to Know

The Comenity Direct CDs offer competitive interest rates on each of their CD terms. The interest rates are competitive with other online accounts. These rates are much higher than typical bank rates. The rates are not tiered. Any amount over $1,500 earns competitive rates.

Comenity Direct encourages CD laddering. CD laddering is when you open one five-year CD each year. Your money earns competitive interest rates offered by five-year CDs. By opening one each year, one renews each year. This allows you access to your money every year without an early withdrawal penalty.

The CDs with Comenity Direct have low opening required amounts. They each need only $1,500 to open. Once you fund the CD, your money starts earning interest immediately.

Each of the CDs offered through Comenity Direct can be opened online. This is an entirely online bank. You open your account online and take care of all your banking needs online. They offer a website as well as a mobile app to access your accounts.

The opening required amount to fund Comenity Direct CDs requires $1,500. This amount must be deposited in one transaction. You cannot make that deposit through multiple transactions.

Comenity Direct offers online CDs. There are limited CD terms available. They offer one, two, three, four, and five-year terms. Open each of the Comenity Direct CDs entirely online.

The Comenity Direct CDs do not offer an interest rate guarantee. The interest rates on each of the CDs are competitive. But, if the rates increase shortly after opening the CD, your interest rates will not increase.

Customer service hours for Comenity Direct are not 24/7. They do offer extended customer service hours. They are open on weekdays from 7 a.m. to 11 p.m. and weekends from 9 a.m. to 5 p.m. You can call customer service or send an email. There are no branch locations.

Cool Things

Financial Calculators

The Comenity Direct website offers financial calculators. You can see how much you would save by taking lunch to work. See how much you need to protect your family in an emergency. You can use a calculator to see how CD laddering can help you save money. There is a calculator to understand how much you need to save for college.

Financial Tips

There are financial articles on the Comenity Direct website. Here you can learn more about inflation and how to save money. You can learn how to protect yourself online and how to get and maintain a good credit score.


Comenity first issued a credit card in 1986. Today, Comenity Bank and Comenity Capital Bank issue credit cards to many retailers. Over 50 million people carry a credit card issued from Comenity Bank. Some of the businesses include Burlington, Eddie Bauer, and IKEA. Pottery Barn, Victoria’s Secret, and Wayfair also use Comenity issued credit cards.

Comenity Direct is the online faction of the bank. They offer an online high yield savings account and CDs. The CD terms range from one to five years.

Giving Back

Comenity gives back to charities and has for the last four years. They have donated over $2.6 million. Those charities work to support children and feed the hungry healthy food. Comenity also supports charities that provide educational opportunities.

Frequently Asked Questions

Is Comenity Direct FDIC insured?

Yes. Comenity Direct is FDIC insured. The FDIC is an agency of the United States government that protects funds deposited in banks, up to $250,000 per customer, per bank. The money deposited in FDIC insured banks means money is backed by the full faith and credit of the United States government.

How many different terms does Comenity Direct offer?

They offer five CD terms. Those terms include one, two, three, four, and five-year terms.

What is the required amount to open a CD with Comenity Direct?

Each CD requires $1,500 to open.

How do I deposit money into Comenity Direct CDs?

Through electronic transfers.

How do I access my money?

Online through electronic transfers. Access money through the Comenity Direct app or website.

Do I have to open other Comenity Direct accounts before I can open a CD?

No. You can open a Comenity Direct CD without opening any additional accounts.

Do Comenity Direct CDs offer competitive interest rates?

Yes. All Comenity Direct CDs earn competitive interest rates.

Can I choose how to receive my interest payments from Comenity Direct CDs?

Yes. Interest earned will automatically be deposited back into the CD. You can choose to have the money electronically transferred to another account. The account can be another Comenity Direct account or an account from another bank.

What percentage am I charged if I withdraw money before the maturity date?

For one, two, or three-year terms, the fee is 180 days of interest. For four- and five-year CD terms the fee is 365 days of interest.

How do I make changes during the grace period?

Make changes by adding money to your account online or contacting customer service.

How will I know my Comenity Direct CD is nearing maturity?

Comenity Direct will contact you before your CD reaches maturity. If you do nothing, the CD will automatically renew.

How long is the grace period between renewal?

The grace period is ten days after the CD reaches maturity.

Are Comenity Direct CD rates guaranteed for the entire term?

Yes. The interest rates for Comenity Direct are fixed. The rates will remain the same for the life of the CD term.

Does Comenity Direct offer mobile banking?

Yes. With the mobile app, you can see account balances and transfer funds. The app is available for iPhone and Android.

Is Comenity Direct a good bank?

Each of the CD terms offers competitive interest rates. You can open each term online. There are limited CD terms available through Comenity Direct. The opening required amounts are low, but you must make the transaction in one lump sum.

Is Comenity Direct secure online?

Comenity Direct requires identity authentication for all transactions and requests. They monitor their systems to keep information correct.

What is the shortest Comenity Direct CD term offered?

The shortest term is a one-year term.

What is the longest Comenity Direct CD term offered?

The longest term is a five-year term.

Does Comenity Direct offer accounts other than CDs?

Yes. They also provide a high-yield savings account.

Can I use Comenity Direct CDs for my business accounts?

Only personal accounts are available. Those include a high yield savings account and CDs.

How do I reach customer service?

Through email, mail, or phone. Customer service is open weekdays from 7 a.m. to 11 p.m. Weekends they are open from 9 a.m. to 5 p.m. They are open most holidays.

Bank Contact Information

Comenity Direct
P.O. Box 3900
Springfield, MO 65808-3900

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